Explore our FAQ to find answers or contact us for personalized assistance!
Explore our FAQ section below for answers to common questions about our products, services, and policies. If you need further assistance, our team is always ready to help.
We offer Standard Shipping, Expedited Shipping, Express Shipping, and International Shipping. You can select your preferred shipping method during checkout based on your needs and location.
Yes! We offer international shipping to most countries. Shipping fees and delivery times will vary depending on the destination.
While we do our best to ensure timely delivery, some delays may occur due to factors beyond our control, such as weather or customs delays. We will notify you of any major shipping delays and do everything we can to resolve the issue.
If your order arrives damaged, please contact us immediately at support@somiessence.com. We will assist you with a return or exchange for damaged items.
Coupon codes are valid for a limited time and can only be used once per order. They cannot be combined with other offers and are non-transferable or redeemable for cash. Please check the terms and expiration dates before applying a coupon to your order.
Yes! We offer premium gift wrapping for an additional charge. Select the Gift Wrap option during checkout to add a beautiful finishing touch to your order
Once your order has been processed and shipped, it cannot be canceled. However, you can return your item within 14 days if it’s unopened and unused.
We process orders quickly to ensure fast delivery, so we may not be able to change the shipping address once an order is confirmed. Please contact our customer service team immediately if you need to make an address change.
Choosing a fragrance is a personal experience. We recommend exploring our scent categories (floral, oriental, woody, fresh) to find what best suits your style. If you’re unsure, feel free to contact us for personalized recommendations.
Yes! Our perfumes are made with high-quality oils that ensure a long-lasting scent. However, longevity may vary depending on your skin type and the environment.
Our perfumes are crafted using high-quality ingredients sourced from around the world, including natural essential oils, synthetic compounds, and fragrance oils. We prioritize safety and sustainability in every formula.