Shipment & Refund Policy

Thank you for choosing Somi Essence! We are committed to providing you with an exceptional shopping experience and ensuring your order arrives promptly and in perfect condition. Please read through our shipping and refund policies to help answer any questions you may have.

Shipping Policy

Processing Time:

  • Orders are typically processed within 1-3 business days (excluding weekends and holidays).
  • You will receive a shipping confirmation email once your order has shipped.

Shipping Rates & Delivery:

  • We offer free standard shipping on all orders over $XX (or specify amount).
  • Shipping rates for orders below this threshold are calculated at checkout.
  • We currently offer the following shipping options:
    • Standard Shipping: Estimated delivery time is 5-7 business days.
    • Expedited Shipping: Estimated delivery time is 2-3 business days.
    • Overnight Shipping: Available for certain locations; delivery by the next business day.
  • Shipping rates are based on your delivery address and will be provided during checkout.

International Shipping:

  • We currently ship to [list countries/regions].
  • International shipping costs and delivery times vary depending on the destination.
  • Please note that international customers are responsible for any applicable customs duties, taxes, and fees associated with their shipment.

Order Tracking:

  • Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order’s progress on the carrier’s website.

Address Accuracy:

  • Please ensure that the shipping address is accurate before submitting your order. Somi Essence is not responsible for orders delayed or lost due to incorrect or incomplete addresses.

Refund & Return Policy

Customer Satisfaction Guarantee:

At Somi Essence, your satisfaction is our top priority. If for any reason you’re not completely happy with your purchase, we’re here to assist you.

Returns:

  • Due to the nature of our products (personal care and beauty items), we do not accept returns for opened or used products.
  • Unopened and unused products can be returned within 14 days of delivery.
  • To initiate a return, please contact our Customer Service team at [email] with your order number and the reason for the return. We will provide you with a Return Authorization (RA) number and instructions on how to return your item.

Refunds:

  • Once your returned item is received and inspected, we will notify you via email about the status of your refund.
  • If your return is approved, a refund will be processed to your original payment method. Please note that it may take 5-7 business days for the refund to appear in your account.
  • Shipping charges are non-refundable. If you received free shipping on your order and return the item, the cost of shipping will be deducted from your refund.

Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact us immediately at [email]. We will gladly offer a replacement or full refund.
  • Please provide photos of the damaged item and packaging when contacting us.

Exchanges:

  • We do not offer direct exchanges at this time. If you would like a different fragrance, please return the original item and place a new order.

Changes to Our Policy:

We reserve the right to update or modify our Shipment and Refund Policy at any time. Any changes will be reflected on this page, and the updated policy will apply to all orders placed after the change is made.

Need Help ?

If you have any further questions or need assistance, feel free to reach out to our Customer Service team at [email] or [phone number].

Thank you for choosing Somi Essence – your scent journey starts here!